Once your order has been confirmed, it is unfortunately not possible to change it online. This is because your order is forwarded to the warehouse the moment you confirm it.
If you need to make changes to your order, please contact our customer service, who will be able to assist you. If you need to add something to your order, you can place a new order in the webshop.

No, unfortunately you can't. The reason for this is that we send your order to the warehouse as soon as you have confirmed it, so that delivery to you happens as quickly as possible. If you need to cancel your order, please contact our customer service.

As soon as your order has been dispatched from our warehouse, we will send you an email with invoice details and a track and trace number so you can follow your package.

Yes, you will receive a tracking number so you can always track your package.

If the delivery note states that an item should be included but is missing, please contact customer service by email: info@loveanddivine.com or by phone +45 8675 3300. Provide the order number and item number/name of the missing item. We will then investigate the matter further.

Errors can occur, even though we do our best to prevent them. If you notice an error with your order, please contact customer service either by email: info@loveanddivine.com or by phone +45 8675 3300 - and we will resolve it.

Delivery takes place 1-3 business days after the order has been placed.

We accept the following credit cards:Credit cards: Dankort, Visa/Dankort, VISA, MastercardDebit cards: VISA Electron and ApplePay.

We use security-approved systems for your ordering and payment, so we always offer the highest possible security for you as a customer. We use the best encryption software on the market, Secure Sockets Layer (SSL). This encrypts sensitive information such as name, address, and credit card details. This means that all information sent between your computer and our website cannot be read by others. This technology includes the following:

• Authentication: Your browser knows that your data is being sent to the correct computer server and that the server is secure.
• Encryption: Your data is encrypted so that it can only be read by the secure server via a technology called SSL.
• Data Integrity: The transferred data is checked to ensure that it has not been altered. Love & Divine or our suppliers do not have access to your card details. These are known exclusively by the system of our payment provider as regulations dictate. They are also responsible for handling all necessary approvals in connection with your payment on our webshop.

The amount will not be deducted from your account until the item has been shipped from our warehouse.

If your payment is not approved, no amount will be debited from your account and your order will not be completed. You will immediately receive an on-screen notification that the payment failed. Please try to complete the payment again; you may have entered incorrect details or your card may have expired.

A discount code is a code that provides access to discounts on the webshop. The discount code can be obtained, for example, through offers in newsletters. For instructions on how to use the code, see the next section.

The discount code is unique and must be entered when you proceed to checkout on the webshop. As soon as the discount code is entered in the designated field, you will see the effect of the discount code on your total order.

If you did not enter your discount code at checkout, it cannot be changed. Instead, you can use it the next time you shop in our webshop.

If you have received a discount on an item, e.g. by using a discount code, you will receive a refund of the purchase price upon return of the item. We do not issue a new discount code, even if the item you return was purchased with a discount code.

If you wish to return an item, please complete the return form and send the package to:
Love&Divine
Lokesvej 64
8230 Åbyhøj

When returning an item, it is important to keep your parcel receipt, as this is your proof that you have sent the item.

Unfortunately, we do not offer exchanges. If you would like a different item or size, you will need to return your item and then place a new order.

If you believe there is a defect in the item you have received, please return the item to us in substantially the same condition as you received it. Please contact customer service before returning your complaint. Our customer service will provide a paid return shipping label for your complaint. We do not refund postage paid by yourself. When you contact us, please have the following information ready: Your order number, the item's name or number, and information about the defect.

If, contrary to expectations, you receive an incorrect item, we sincerely apologise and ask that you return the item as soon as possible so that the amount can be refunded. You will not be charged for return shipping. Please note that we cannot exchange an incorrect item. You must instead place a new order via the webshop.

It can take up to 10 working days for us to receive and process your returns. If, contrary to expectations, it takes longer, you are welcome to contact customer service. Please note that when tracing lost packages, we reserve a 14-day period before issuing a refund.

If you believe that you have not received the correct refund amount, please contact customer service and provide your order number and the correct amount. Note: Shipping costs are only refunded in cases of errors and defects.

We try to provide you with all the information we can about our products, making it easy for you to choose the right items. Next to each product, you can see a description of the item. If you still have questions about a product, you can contact customer service and provide the product name, and we will do our best to answer your questions as quickly as possible.

Simply enter the product name or code in the search bar at the top of the website. This will take you directly to the correct page unless the item is sold out. If you do not have the product name, you can take a screenshot of the advertisement and contact our customer service for further assistance.