In connection with your purchase from Love & Divine, you have provided a number of details, specifically:
Name
Address
Email
Phone number
Your payment information

All of these are details we use in connection with your purchase from us, as they are necessary for us to fulfill our part of the transaction.

We prioritise data security and confidentiality. In the following, you can read more about our personal data policy and the clear guidelines we have regarding the processing of personal data. The following explains how we use the personal information you leave and/or provide when you visit our website and when you use the various services on our website.

We are responsible for the processing of the personal data we have received from you.
You can find our contact information here:

Love & Divine A/S
CVR no: 25464133
Lokesvej 64
8230 Åbyhøj
Tel: +45 86 75 33 00
Mail: info@loveanddivine.com

Our processing of personal data is always based on a legal basis. We use your personal data for the following purposes:

• Delivery of agreed services/goods
• Communication with you in connection with the provision of our services
• Individual marketing and targeting of tailored offers and services relevant to you as a customer
• When you visit loveanddivine.com, we automatically collect information about you and your use of our site. This is to optimize your user experience, the site's functions, and to enable targeted marketing, including retargeting via e.g. Facebook and Google. This use may include surveys and analyses aimed at improving our products, user experience, services, and technologies, as well as displaying content and advertisements tailored to your interests and hobbies.
• When you subscribe to our newsletter, we collect information such as your name, email address, and purchasing patterns. This is for use only on our site, and we use it for personalizing news, tips, and offers. We send approximately 2-4 newsletters per month, and you can always unsubscribe by clicking the link at the bottom of the email or by sending an email to info@loveanddivine.com.
• The legal basis for the processing is Article 6(1)(b) of the EU General Data Protection Regulation concerning the fulfillment of a contract, Article 6(1)(c) concerning compliance with legal obligations, such as the retention of transaction information in accordance with the Danish Bookkeeping Act, and Article 6(1)(f) concerning the pursuit of legitimate interests, which involves continuous improvement of products, services, and shopping experiences, as well as registration of your preferences, etc., to target our promotional campaigns and advertisements to you with a view to improving your user experience. In addition, we process your personal data in accordance with Article 6(1)(a) of the EU General Data Protection Regulation when you have given your explicit consent as a reader of our newsletters or as a customer in the webshop.
• The provision of personal data may be necessary if we are to deliver products to you that you have purchased in our webshop. We cannot offer you our products unless you provide us with the required information.

Love & Divine uses data processors, including providers of software, web hosting, social and professional backups, security, and storage.
Your personal data will therefore be processed by third parties under instructions from Love & Divine. Data processors will only process your personal data for the specific purposes for which the information was collected, and based on the data processing agreements entered into between Love & Divine and the data processor.
We oblige all data processors to treat your personal data confidentially and in accordance with applicable legislation. We share information about you with the following:

• Our IT service providers (data processors)
• External auditors
• Facebook and Google for online advertising purposes
• Public authorities, if required by law

Some of these data processors, e.g. Google Analytics by Google LLC and Facebook Inc., are established in the USA. The necessary guarantees for the transfer of information to the USA are ensured through the data processor's certification under the EU-U.S. Privacy Shield, cf. Article 45 of the EU General Data Protection Regulation.

A copy of Google LLC's certification can be found here
A copy of Facebook Inc.'s certification can be found here

We store your information for 5 years from the end of the financial year to which the transaction relates, in accordance with the Danish Bookkeeping Act.

You have the right to be informed about what personal data we process about you. You can also object at any time to the use of information. You can also object to the processing of your data for direct marketing. You can also withdraw your consent for your data to be processed. If the information processed about you is incorrect, you have the right to have it corrected or deleted.

In certain cases, you also have the right to data portability, which means that you receive your personal data in a structured and commonly used format, and the right to have this information transferred to another controller. You can read more about your rights in the Danish Data Protection Agency's guide on the rights of data subjects, which you can find at www.datatilsynet.dk.

Inquiries regarding the right of access, objection, withdrawal of consent, request for correction or deletion can be made to info@loveanddivine.com.

If you wish to complain about our processing of your personal data, you also have the option to contact the Danish Data Protection Agency. You can file a complaint with the Danish Data Protection Agency by following this link: https://www.datatilsynet.dk/borger/klage-til-datatilsynet/.

If you wish to access the information registered about you, please contact info@loveanddivine.com. If incorrect data has been registered, or if you have other objections, you can contact the same place. You have the opportunity to access information registered about you, and you can object to a registration in accordance with the rules of the General Data Protection Regulation.

A cookie is a small data file that is stored on your computer so that it can be recognized on your next visit. We do not store any personal information in our cookies, and they cannot contain viruses. Our website uses cookies for the following purposes:

Technical functionality, so we can remember your preferences measure traffic and sales, so we know how many people visit and shop on our site Improve the website and ensure full utilization of the website's services Analysis of product offerings, service, etc.

We use cookies to make your visit to our site as good as possible. We use the information collected to learn more about how you use our site so that we can constantly improve it and provide you with optimal results. In addition, we use third-party services, which also set cookies, for a variety of purposes in connection with functionality, web analytics, marketing, and various social media.

Third parties place cookies on your computer on our behalf. GOOGLE ANALYTICS (TRAFFIC MEASUREMENT) We use cookies from Google Analytics to measure traffic on our site. Google Analytics uses cookies to generate statistics, but none of these contain personal information. You can opt out of Google Analytics cookies here: http://tools.google.com/dlpage/gaoptout

The lifespan of cookies can vary depending on what the individual provider has chosen. Some cookies disappear as soon as you close the browser window, while others can exist for several years. Most providers typically use a 12 or 24-month lifespan for their advertising, statistics, and content-related cookies. Please note that the lifespan is extended after each visit, so it is, for example, 24 months from the last time you visited a website that cookies are stored on your computer.

You can find instructions on how to delete your cookies here:
http://minecookies.org/cookiehandtering.

If you do not wish to receive cookies, you can block them, delete existing cookies from your hard drive, or receive a warning before a cookie is saved. If you click here, you will get instructions on how to set this up in your browser. You can always use the help function in your browser to get more information about cookie settings. You typically do this by pressing "F1" on your PC. Search for "cookies".

If you have ticked the box "yes, I consent to you contacting me by e-mail with newsletters or offers", we will process your e-mail address and information about your purchases with us until it is no longer relevant. In practice, this means until you inform us that you no longer wish to receive e-mails from us. You can always withdraw your consent.

You can do this either by using the link at the bottom of our e-mails or by contacting us at info@loveanddivine.com and stating that you no longer wish to receive our newsletters and offers.