questions & answers
In doubt? Find the answers on the most commonly asked questions here…
Is it possible to change my order online?
It is unfortunately not possible to change your order, when your order is confirmed. If you need to make changes in your order after it is confirmed please contact our customer service on e-mail: email@example.com or by phone +45 86 75 33 00.
If you need to add something to your order please place a new order online.
Is it possible to cancel my order online?
It is unfortunately not possible to cancel your order, when your order is confirmed. If you want to cancel your order please contact our customer service on e-mail: firstname.lastname@example.org or by phone +45 86 75 33 00.
Is my order shipped?
As soon your order leaves our stock we'll send you an email with you invoice informations and a track & Trace, so you can track your order.
Can I track my order?
Yes, you will receive a track & trace number so you are always capable of tracking you order.
I haven't received the correct order
If your delivery note stated different than the delivered please contact our costumer service on e-mail: email@example.com or by phone +45 86 75 33 00. Please have your order number ready - then we will do our best to help you.
How long does it take before I receive my order?
Our delivery time is 1-3 days within Denmark and 3-5 days outside Denmark
How can I pay for my order?
We take following cards:
- Creditcard: Dankort, Visa/Dankort, VISA, Mastercard
- Debetcard: VISA Electron
Is it safe to order online?
We use security-approved systems for your order and payment. That means we always offer the highest possible security to you as a customer. We use the best encryption software on the market, Secure Sockets Layer (SSL). This encrypts sensitive information such as name, address and credit card information. In other words; all the information sent between your computer and our website can not be read by others.
This technology includes the following:
- Authentication: Your browser knows that your data is sent to the correct server and that the server is secure
- Encryption: Your data is encrypted so it can only be read by the secure server through a technology called SSL
- Data integrity:The transferred data is checked to ensure that it hasn't been changed
Love&Divine or our suppliers do not have access to your card information. It is known solely by the system of our payment service provider as prescribed by the rules. It is also those who take all necessary approvals concerning your payment on our webshop
When are you charging my account?
We don't charge anything until you order is being shipped from our stock.
My payment was not approved
If your payment wasn't approved we won't charge your account and your order is not approved. If something is wrong with your payment you will immediately get a message on your screen.
What is a voucher?
A voucher is a code that gives you a discount online. You can get a voucher if you sign up for our newsletter - which can be done here.
How do I use my voucher?
Your voucher is unique and must be entered before you pay for your order.
I forgot to use my voucher
If you didn't entered your voucher before paying for your order it is not possible to do it afterwards. Instead you can use it the next time you are shopping at loveanddivine.com
How do I return my order?
If you want to return your order or a part of it, please fill out the return form and send the package to:
Remember to keep you postal receipt just in case something happens to the package while being shipped.
Claims - the product I received is damaged
If you think the item you received are damaged, you must return the item to us in the same condition as you received it as soon as possible and within 30 days of delivery.
If you contact customer service please have the following information ready:
- Your order number
- The product's name or number
- Information about the error
If you have received an incorrect item, we apologize and ask you to return the item as soon as possible so the amount can be refunded. Note that we can not exchange a wrong item. Instead, make a new order through the webshop.
Have you received my return order?
Up to 10 business days may occur before we receive and process your returned goods. If it takes longer please contact customer service. Please be aware that in case your package is lost and the shipping company needs extra time to locate it, we apply 14 days before repayment.
Wrong return amount
If you believe you haven't received the correct return amount for your return order please contact our customer service on e-mail: firstname.lastname@example.org or by phone +45 86 75 33 00. Please note, we only refund shipping costs in case om claims.
Extra information about a style?
If you are in doubt about a product on our website please contact our customer service on e-mail: email@example.com or by phone +45 86 75 33 00 and we will do our best to help you.
How do I sign up for newsletter?
You can sign up for newsletter here.
If you still have questions please contact our customer service on e-mail: firstname.lastname@example.org or by phone +45 86 75 33 00
Love&Divine customer service opening hours:Mon-Thu 9 am - 4 pm
Friday 9 am - 2 pm.