When you shop with Love & Divine, we always send your order with a Track & Trace number so you can track it at all times. All orders are delivered within 1-3 business days when ordered before 3 PM on weekdays. NB: We only ship to countries within the EU.

Love & Divine offers free shipping on all orders, whether you choose PostNord with delivery or PostNord without delivery (post office/parcel shop). If you order on weekdays before 3:00 PM, your order will be delivered within 1-3 business days.

Love & Divine naturally offers delivery directly to your address, or you can choose to have your package delivered to a parcel locker or post office if that is more convenient for you. For orders placed on weekdays before 3:00 PM, delivery will be within 1-3 business days.

1. Click on the item(s) you wish to add to your cart
2. Enter your personal information
3. Choose shipping and payment method
4. Accept all terms and conditions
5. Check that your information is correct

At Love & Divine, you can only order items through our website. If you have questions regarding items not listed on the site, please feel free to contact us. All prices include VAT and other duties. When you shop with Love & Divine, agreements are concluded in Danish. If you wish to receive a copy of your order confirmation, please send an email to info@loveanddivine.com.

If you wish to return your order, please fill out the enclosed return form. Once completed, the package should be dropped off at the nearest post office, where you have two options regarding postage:

1. Use the enclosed return label that came with your order when you received it. Attach it to the package and drop off the package at the nearest parcel locker or post office. If you use our return label, it costs DKK 45, which will automatically be deducted from the amount you receive back.
2. You choose not to use our return label, but instead pay for the shipping costs yourself. Remember to send the package insured, as it is your responsibility until we receive it. We do not accept packages sent cash on delivery.

Love & Divine A/S
Lokesvej 64
8230 Aabyhøj

Once we receive your return package, we will inspect the item and you will be refunded the amount you paid for the item at the time of purchase. The amount will always be credited back to the same card you used to make the purchase.

You may lose your purchase amount, in whole or in part, if the value of the item has deteriorated because:

• You have actually used the item
• It has been damaged while in your care
• You have not complied with the limitations of the right of withdrawal, such as those regarding sealing, etc.

Read more in our terms and conditionshere

You always have a 2-year right to make a complaint. The amount of the item will be refunded as soon as possible after we have received your return, provided that the complaint is justified and made in a timely manner.

Remember to fill out and enclose the return form that came with the shipment and fill out the section on complaints. This way, we will know what is wrong with the item, and you will therefore receive faster processing. If the section is not filled out, we will contact you, as we need to know what is wrong with the item.

Our customer service will provide a paid return shipping label for your complaint. We do not refund self-paid postage. Therefore, always remember to contact customer service first so you can get a paid return shipping label.

If you wish to make a complaint about an item purchased on loveanddivine.com, please contact our customer service by phone at +45 86 75 33 00 or email info@loveanddivine.com
If you are not satisfied with the outcome of your complaint to us, you can contact:

Danish Competition and Consumer Authority
Carl Jacobsens Vej 35
DK-2500 Valby
Consumer Hotline: 70 13 13 30

Website: www.forbrug.dk